Two Factor Authentication

• 

  desrosj · Member · Feb 22, 2017 at 6:37 pm

  • Copy link
  • Add topic to favorites

  When attempting to log into my account, I select the ‘Send SMS code’ option for receiving a two-factor authentication code. However, I never receive a text message with my login code. My number has not changed since I set this up, and have successfully used this in the past.

  I do not currently have access to my backup codes, and currently have a new phone without an authenitcation app set up yet.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Feb 23, 2017 at 2:43 pm

  • Copy link

  Hi there,

  What account are you trying to log into? The fact that you can post here means you’re already logged in as the username, desrosj

• 

  desrosj · Member · Feb 23, 2017 at 4:35 pm

  • Copy link

  My session is currently still valid for my personal and work computer.

  When I try to log in on my phone, or clicking on My Profile or Account Settings I am prompted for an authentication code. This is where I click, “Send SMS code”, but I never receive the code.

• 

  kokkieh · Staff · Feb 23, 2017 at 5:27 pm

  • Copy link

  I’ve sent an email to the address connected to your account. Please let me know if you don’t receive it.