Two Factor Authentication / Login Issues

  • Unknown's avatar
    ellanoraquitaine · Member ·

    Hi,

    I am trying to access my WordPress.com account.
    I can’t receive an SMS authentication code because the mobile number associated with my account is out of date. However, I can’t update this number as I only have access to my wordpress admin, not my wordpress.com account.
    Unfortunately the printed list of backup codes have been lost. I stored them on my computer but that computer won’t turn on so I don’t have access to these either. Is there anything that I can do to access my account? Although I have access to my wordpress admin, if I accidently get signed out of that account I will have no way to access my website and therefore my work – which would be disastrous. It’s also frustrating not being able to access my account on other devices.

    Thank you for your help.
    Regards,
    Ellanor

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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