Two factor authentication with old number

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  reigningwolfe · Member · Nov 10, 2023 at 6:22 am

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  I don’t have access to an old number and I need to remove it. I have set a backup recovery email and with my current number. I also updated my username and now it will not let me continue or access any of my profile settings without a code to that old number.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Nov 10, 2023 at 8:25 am

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  You must use one of the backup codes you got when you set up 2FA on the old number. Once logged in you can change your settings to your new number en set up a new 2FA connection.

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  aisajib · Member · Nov 11, 2023 at 8:57 am

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  Hi there!

  If you’re unable to get two-factor authentication codes and don’t have backup codes, please send an email from your WordPress.com account email address to passwordhelp@wordpress.com. Our account recovery team will be happy to assist you with this.

  Thanks!