Two Step Authentication preventing me from logging in (no back up codes)

  • Unknown's avatar
    angeliquetest56 · Member ·

    Hello, I recently switched mobile device and I forgot to disable the two-factor authentication. Now I can no longer login to my original website which is http://www.jongemamasblog.nl , the account registered to this website is (email visible only to moderators and staff)

    I also have the bad luck that all my 10 back up codes are no longer working / used up :(

    Is there any way to get back in?

    Thanking you in advance!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    angeliquetest56 · Member ·

    Please ignore the final sentence in my post which was automaticly added, obviously the first website is the one I am not getting in to… :)

    Thank you

    Angelique

  • kokkieh · Staff ·

    Hi there,

    If your backup codes are not working, please submit our account recovery form for help with this. As you have a domain upgrade on that site we’ll need you to verify your ownership via a transaction ID for a past payment on the account before we can help you regain access:

    Recover Your Account

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