Two wordpress accounts, different plans, same email – can only access one of them

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  erikliermann · Member · Nov 26, 2020 at 9:07 am

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  Hi there,
  I am paying for a personal plan since 4 years without really using it (it is mapped to my personal domain). I wanted to get back to it but once I logged in to wordpress, I was logged in with a different account with no plan active. I have no idea how to access the account that I am paying for and which is mapped to my personal domain. Somehow both of them seem to be connected to the same email address (I have tried out all other email addresses that I own).

  Any idea how I could access the account I am apparently paying for?

  Best regards,
  Erik

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  staartmees · Member · Nov 26, 2020 at 9:20 am

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  wordpress.com accounts can use the same email address as the email address is the unique identifier.
  As you have a paid plan, it’s very easy to restore access to your lost account at https://en.support.wordpress.com/account-recovery/

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  erikliermann · Member · Nov 26, 2020 at 9:39 am

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  Thank you for the quick response. I will try my luck with the recovery form now.

  I tried the password reset process multiple times but only ended up in my wordpress account that doesn’t have any active plan.

  Fingers cross, they can figure it out with the help of my transaction ID.

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  staff-ozmodiar · Staff · Nov 27, 2020 at 3:45 pm

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  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It wasn’t built for this exact situation. But it may be of help since you have a paid upgrade:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.