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Forums / Unable to Access

Unable to Access

  • Unknown's avatar
    sarahmarion1 · Member · Apr 23, 2023 at 12:44 am
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    I have not been active on this site for many years but would like to start blogging again. I have emails connected to this site (ex., bloggers comments’ on my posts) and even have the initial email with the confirmation link–however the Account Recovery Form is not working. What should I do?

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member · Apr 23, 2023 at 8:51 am
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    That site is connected to another account of your, https://wordpress.com/forums/users/theuppernorthwest/

    Log out from current and log in again to the account owning that site.

  • Unknown's avatar
    fstat · Staff · Apr 24, 2023 at 7:59 am
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    Hi there,

    To verify your ownership of the account for that site, we require a transaction ID associated with the upgrade. You can retrieve the transaction ID from your card statement by following the instructions provided in this guide:

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    After you have the transaction ID, please fill out this form:

    https://wordpress.com/wp-login.php?action=recovery

    It’s essential to keep your transaction details private, so please refrain from posting them publicly in this forum. Instead, use the secure form I linked above.

    Please let me know if you have any other questions or concerns.

  • The topic ‘Unable to Access’ is closed to new replies.

Tags

  • account
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 2 replies
  • Last activity 3 years
  • Latest reply from sarahmarion1

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