Unable to access account or site

  • Unknown's avatar
    franklinfjpo · Member ·

    We clicked on the update button and now we cannot access our site. We get notices that say Warning: require_once(/var/www/wp-content/plugins/woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/class-sv-wc-plugin.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/woocommerce-square/woocommerce-square.php on line 139

    Fatal error: require_once(): Failed opening required ‘/var/www/wp-content/plugins/woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/class-sv-wc-plugin.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /var/www/wp-content/plugins/woocommerce-square/woocommerce-square.php on line 139

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • supernovia · Staff ·

    Hi @franklinfjpo, it sounds like your woocommerce-square plugin may need to be reinstalled. If you can’t get into wp-admin either, your host may be able to restore a backup, or create a backup then help with this:
    https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

    Then if that doesn’t help, please get in touch with Skyverge for help, or if you bought the plugin through a marketplace (even like the one at WooCommerce.com) reach out to their support directly.

    For help with WordPress going forward, you’ll also want to the resources and forums at WordPress.org. Here’s how the free code is different from our managed hosting service:

    Home

    Hoping this helps!

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