Unable to access and reactivate plugins
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Help!
I’ve had an issue with being unable to edit products on my site with woocommerce for a couple of weeks now.
Online advice all pointed to the cause being a plugin update causing the issue and suggested deactivating all plugins apart from woocommerce to see if editing was now possible. Theory being once the editing is fixed to reactivate plugins one by one as a process of elimination to find the culprit. I deactivated all my plugins and still couldn’t edit my products. I went to reactive my plugins and now I cannot access my plugin page! I just get an error telling me my page isn’t working and my website is currently unable to handle this request.500
I really am at a loss as to how to get things back. I have the UpdraftPlus WordPress Backup Plugin but I cannot access that either, again it goes to the ‘unable to handle this request’ page.
Please help! -
I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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Ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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