Unable to access blog due to blocked email access

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  prodrompr · Member · Apr 16, 2026 at 4:50 pm

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  I have been temporarily blocked from accessing my email. How can I access my blog without the 9 digit code that has been sent to my email lately?

  Thanks in advance

  With kind regards

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  james3265166 · Member · Apr 16, 2026 at 5:20 pm

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  If you are locked out of your email and can’t receive the 9-digit verification code, your first option is to check if you have your Backup Codes saved or printed from when you first set up your security settings; these 10-digit codes can be entered in place of the email code to get you in immediately. If you don’t have those, you can use the official WordPress.com Account Recovery form (at wordpress.com/support/account-recovery). This form allows you to prove ownership by providing details like your original sign-up date, transaction IDs from any past purchases, or even a specific ‘API Key’ from your site—once a staff member verifies your identity, they can manually update your account email and restore your access.

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  prodrompr · Member · Apr 16, 2026 at 5:30 pm

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  Thank you for your answer, but I don’t have any 10 digit code. I did not choose the security setting by sending the email of the 9-digit code.

  I don’t have original sign-up date, transaction IDs from any past purchases, or even a specific ‘API Key.

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  prodrompr · Member · Apr 16, 2026 at 5:37 pm

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  Thank you for your answer, but I don’t have any 10 digit code. I did not choose the security setting by sending the email of the 9-digit code.

  I don’t have original sign-up date, transaction IDs from any past purchases, or even a specific ‘API Key.

  The problem has not been solved yet

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  staff-greendrift989 · Staff · Apr 23, 2026 at 12:45 am

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  We’ve started an email thread with you. Our team will work with you from there.