Unable To Access Client’s Dashboard

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  courtscontent · Member · Nov 8, 2020 at 8:00 pm

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  Hi, a client has added me to WordPress account, and it appears that I’m logged in, but when I click to go to their dashboard or to edit the homepage, the homepage link just reloads and I’m still on the external site. Do I need to ask the client for a different form of user access?

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  fstat · Staff · Nov 9, 2020 at 9:55 am

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  Hi there,

  Can you please let me know the site’s address so I can point you in the right direction of getting support?

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  huckc12 · Member · Nov 9, 2020 at 1:26 pm

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  Hi,

  Here’s the link: https://playbook572210897.wpcomstaging.com/wp-admin/

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  courtscontent · Member · Nov 9, 2020 at 6:12 pm

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  I’m not sure if this helps either, but this link shows a screenshot displaying where it appears that I’m logged in on the top of the page. Please let me know if you need anything else from me!

  https://prnt.sc/vg9k5p

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  staff-blorbo · Staff · Nov 9, 2020 at 7:49 pm

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  Hm, your particular WordPress.com account has definitely not been added to the site yet.

  They’ll need to follow the steps at https://wordpress.com/support/user-roles/#adding-users-to-your-site

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  courtscontent · Member · Nov 9, 2020 at 7:51 pm

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  Huh okay, thanks for letting me know. I’ll reach back out to the client.