Unable to access dashboard
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Hi, I’ve logged into my site (https://vozadvisors.com/) but when I try to access the dashboard, it gives me the following ‘Sorry, you are not allowed to access this page.’.
What can I do to regain access?
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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I am concerned that this may be a malicious incident as both my team and the developers we hired to manage this are having the same issue.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting. Your site appears to be using WordPress.org and is hosted by GoDaddy.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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