Unable to access my domain name

• 

  anishapeterd49fc51ef0 · Member · May 21, 2020 at 8:44 am

  • Copy link
  • Add topic to favorites

  Hello there! I’ve been trying to login to my domain name/wordpress to start building my website, but the link doesn’t seem to open. The login is dramallamatheatre.com/wp-admin. On installing WordPress two days ago, I received a confirmation, but the link you emailed me doesn’t open. So please help me fix it.

• 

  kokkieh · Staff · May 22, 2020 at 7:49 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The login details for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you access the site.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.