Unable to access my site.

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  partnerhubx · Member · Jul 6, 2023 at 3:45 pm

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  Hey name is Edward. I am currently unable to access my site. Whenever I try to log in it just keeps loading and never logs me in. It gives me a notification to check my jetpack connection. I’m not to sure what that means or how to fix that since it was working last night but thank you for any and all assistance.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Jul 7, 2023 at 9:41 am

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  Hi there!

  If you’re unable to log in at this link, please try resetting your password here. If that doesn’t work, you’ll need to contact Bluehost, your hosting service provider.

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, Bluehost.

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Thanks!

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  partnerhubx · Member · Jul 8, 2023 at 6:20 pm

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  Thank you for your timely response and help on the matter, I will reach out to the host. I hope you enjoy the rest of your day.