Unable to access old account, need to delete website
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Unable to access old account, need to delete website. I am not interested in restoring my account.
The email I used no longer exists – that email had the transaction ID and all identifiers. There are nudes on this website of other people who are requesting they be taken down. Please connect me with a human who can directly support me.
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Hi there, the only person who can delete the site is the original site owner. WordPress.com will not randomly delete a website if the request comes from a different account. It looks like this account you’re posting from was created just prior to you posting here.
You’ll need to follow the account recovery instructions here https://wordpress.com/support/account-recovery/ and provide all the information it requests including the now defunct email address that the account was registered with and a current email address where you can be contacted.
Best wishes.
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And just adding that this information is only relevant if the site was hosted here on WordPress.com, the hosting provider. We can’t assist with a site previously hosted elsewhere.
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Hi – I don’t have access to the information required for account recovery, but would happily prove my identity? The website is currently on a .wordpress.com blog. I would really love to talk to someone directly about this? Is that possible? It’s pretty sensitive nature to have nudes of people online who are no longer consenting to having those nudes there.
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I am in the same boat – i created (email visible only to moderators and staff) over a decade ago. I want to take it down. I can prove its me. Any suggestions.
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Hi @caitlinkrobertscb4d985602! Thanks for letting us know about this.
If the site you’re referring to is hosted on WordPress.com and you don’t have the necessary documentation to complete our account recovery process, you can request to have the site made private, as explained here:https://wordpress.com/support/account-recovery/verify-ownership/#if-ownership-cannot-be-established
If you’d like to proceed that way, feel free to email us directly at help@wordpress.com, and we’d be happy to continue assisting you from there.
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Hi @noeljerkesitetoolset, you can also give our account recovery process a try following this guide:
https://wordpress.com/support/account-recovery/verify-ownership/
However, if you need more help with this, please email us directly at help@wordpress.com or open a new thread to avoid any confusion.
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