Unable to access or renew my domain

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  admina5e299c53f · Member · Jun 15, 2026 at 10:06 pm

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  I need to access or renew my domain ahlalbait.org urgently

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  elcristofue · Staff · Jun 15, 2026 at 10:28 pm

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  Hello @admina5e299c53f, I see you’re having trouble trying to renew your domain ahlalbait.org, right?

  I noticed that the account you’re using to reach out is different from the one linked to that subscription. In order to access your domain, you’ll need to log out of your current session and then log back in using the correct email associated with the other account.

  If you don’t remember the correct email, you can try our account recovery method by following this guide:

  https://wordpress.com/support/account-recovery/verify-ownership/

  Please go ahead and try these steps, and let me know how it goes. If you have any questions or need any additional help, I’m here and happy to assist.

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  admina5e299c53f · Member · Jun 15, 2026 at 10:34 pm

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  i tried to verify ownership but don’t have any of the proof of ownership documents, are you able to send a notification to the correct email so I can see which email it goes too?

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  elcristofue · Staff · Jun 15, 2026 at 10:55 pm

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  Hello again, @admina5e299c53f! For privacy reasons, we’re unable to handle account recovery cases on the public forum. However, if you need more assistance, feel free to email us directly at help@wordpress.com, and we’d be happy to continue helping you there.