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Forums / Unable to access site

Unable to access site

  • Unknown's avatar
    hollyquinn4 · Member · Aug 19, 2023 at 12:34 pm
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    So I don’t know if anyone can help me. I have kind of a weird problem. I created a gmail account and a wordpress account to make a wordpress site for a client. I came back today to make the site a paid site and I got the error message that the user didn’t exist. When I try to log into the google account I created it also does not exist. The wordpress site is still active, but I can not log into the site. I can’t use account recovery, because I don’t have access to the email. Can anyone tell me did I break a policy? Why am I getting user doesn’t exist when I try to log in? Is there anyway to retrieve the account without having access to the email it’s registered under?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    hollyquinn4 · Member · Aug 19, 2023 at 1:14 pm
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    The site I’m working with is https://lutheransaintsinministry.wordpress.com/

  • Unknown's avatar
    staartmees · Member · Aug 19, 2023 at 1:45 pm
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    I guess that site is connected to another account of yours. WordPress.com has a strict policy regarding giving access to a site. You’ll have to proof one way or another you are the rightfull owner. To restore access, you can use the Activation URL or key at https://wordpress.com/support/account-recovery/#account-recovery-form

  • The topic ‘Unable to access site’ is closed to new replies.

Tags

  • account
  • payment
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 3 years
  • Latest reply from hollyquinn4

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