Unable to access website or back end editor

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  adriannajadewebb1979dcf6de · Member · Nov 15, 2023 at 1:28 pm

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  Hi,

  I am unable to access our website as a user or the backend editor to update our website. We have reached out to our systems provider as well as our internet provider. They’ve tested the site and have been given the below response:
  ‘ It’s also appears that the webserver hosting this site dosn’t responde to pings even when connecting directly from my laptop (I can open the website fine) so it’s possibly the webserver blocking access from your sites IP. Since the links you sent are from the admin panel you should be able to see what’s been blocked when you log in.’

  This is an urgent issue; can you please look into this as a matter of urgency?

  Kind regards,
  Adrianna

  Self-declared URL: mezemisolondon.con
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)