Unable to Access WordPress Account After Changing URL and Email Address

• 

  pattiz4lyfelvhfc · Member · May 13, 2023 at 8:27 pm

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  Hello everyone,

  I am writing to seek your help regarding an issue that we encountered after making changes to our URL and Email Address on WordPress. We made the changes last Monday, and according to WordPress, a confirmation email was sent to the new email address. However, we did not receive any confirmation link in our inbox.

  After the failed attempt to confirm the new email address, we tried to access our WordPress account again, but we were automatically logged out. Unfortunately, we can no longer access the login link as well.

  We have reached out to WordPress support, but we only received an automated response. We also checked the WordPress forum, but we couldn’t find any relevant threads.

  Has anyone experienced the same issue? If so, can you share your insights and suggestions on how we can regain access to our WordPress account? We appreciate any help that you can provide.

  Thank you.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · May 14, 2023 at 4:25 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, GoDaddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Thanks!