Unable to access WordPress Admin Page
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Hi, we have received an email that our WordPress email and Password has been changed. We did not change anything.
we are now able to enter our WordPress account but unable to log into Admin. it says wrong password. can you please help??? it seems we have been hacked
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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it seems we have been hacked. we received an email saying that our WordPress email and password has been changed.
We are still able to enter our WordPress Account but we can not longer access our Admin Page.
Could you please help??WP.com: Yes
Jetpack: Yes
Correct account: Yes -
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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