Unable to access wp-admin

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  wanderingsouled · Member · Nov 28, 2020 at 10:36 am

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  I am unable to login to my site’s wp-admin. After clicking on reset the password, I have not received any confirmation link to reset the password. Checked all the folders, even spam. But no link. Tried atleast 7-8 times.

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  fstat · Staff · Nov 28, 2020 at 2:27 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  wanderingsouled · Member · Nov 28, 2020 at 2:29 pm

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  therestlessgirl.in/wp-admin

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  fstat · Staff · Nov 28, 2020 at 6:56 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Good Hosting. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org