unable to approve comments

moxmous · Member · Nov 2, 2011 at 5:25 pm
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I am unable to approve any comments on my site. I am the owner/administrator and don’t have the option to approve comments. I even added a secondary user as an editor and that user doesn’t have the ability either.
Blog url: http://withmoxie.wordpress.com/
designsimply · Member · Nov 2, 2011 at 5:41 pm
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I reviewed your moxmous account and I found that you have three blogs and the moxmous user is set as the Administrator on all three and so you should be able to approve comments on them.

Just to make sure you’re working as the right user, can you log out and log in again as moxmous and try again?

If that doesn’t work, can you let me know the exact URL where you’re trying to approve comments from and confirm you are trying to click the ‘Approve’ link when you hover over the comment on a wp-admin page? Or are you trying to approve comments by clicking on links in emails, or some other way?
moxmous · Member · Nov 2, 2011 at 6:13 pm
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I’m trying to edit it from the comments page on the dashboard. Web Address is http://withmoxie.wordpress.com/wp-admin/edit-comments.php

I did log in and out and even tried it from IE, Firefox and Chrome just to rule out browser issue.

I’m not receiving the approve link when i hover and i don’t even have the check boxes next to the comments to perform the bulk actions. Actually i don’t have them back to 3/2/11 but before that they exist.
designsimply · Member · Nov 2, 2011 at 6:15 pm
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Okay. I tested as me a bit earlier and it worked. I will try some more tests.
designsimply · Member · Nov 3, 2011 at 12:32 pm
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I did some more tests with IE8 and I couldn’t reproduce the problem on my test blog, but I could see the problem happening when I tested on your http://withmoxie.wordpress.com/ blog. I’m not sure yet why comment moderation links would work on one blog and not another, so I’m trying to figure that out.

I did notice that comment moderation does work on the other blogs in your account. For example: http://moxmous.wordpress.com/wp-admin/edit-comments.php
designsimply · Member · Nov 3, 2011 at 12:45 pm
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Okay, it’s an issue with the comment count. Still working it out. :)
moxmous · Member · Nov 3, 2011 at 4:25 pm
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Thanks, just let me know what you find.
moxmous · Member · Nov 7, 2011 at 6:35 pm
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Any Progress on this?
staff-blorbo · Staff · Nov 8, 2011 at 9:03 pm
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We’re still looking into this. Sorry for the wait!
moxmous · Member · Nov 8, 2011 at 10:53 pm
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no problem at all, just checking. thank you
moxmous · Member · Dec 5, 2011 at 1:58 pm
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Just looking for an update on this issue.
chrisrudzki · Member · Dec 5, 2011 at 7:12 pm
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Hi there,

It’s still on the radar and we hope to have it fixed up soon. :-)
chrisrudzki · Member · Jan 13, 2012 at 5:47 pm
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Howdy,

Thanks for your patience as we looked into this issue.

We can apply a fix to your site that should fix up comments functionality moving forward, but you may still experience difficulty with past comments.

Please also note that the fix may break old wp.me shortlinks, if you use them.

Would you like us to apply this fix?
moxmous · Member · Jan 16, 2012 at 12:07 pm
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Yes Please. Thank you
chrisrudzki · Member · Jan 16, 2012 at 10:27 pm
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I applied the fix. Your comments should function properly moving forward.

Feel free to drop us a line if we can be of any further assistance. :-)

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