UNABLE TO CANCEL DOMAIN

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  mubrick · Member · Oct 10, 2016 at 4:48 pm

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  Hello, I need to cancel the domain but it´s been impossible. I´ve tried many times but there isn´t any button to. In two days you are going to debit from my credit card the money. Please help me by canceling it. Thanks in advance.

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  staff-doublebassd · Staff · Oct 11, 2016 at 7:09 am

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  Hi there,

  I would be happy to assist you in cancelling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  robertoagudel · Member · Oct 12, 2016 at 12:12 am

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  Hello, it is associated to inmobiliariabogota.org account. Please help me by cancelling the domain.

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  staff-doublebassd · Staff · Oct 12, 2016 at 3:04 am

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  Hi there,

  I found the upgrades – do you have access to the account where the upgrade is located? In order to cancel the upgrade for you, I need confirmation from the owner,

  Let me know – thanks!