Unable to Change WordPress Administration Email (No Verification Sent)

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  highpowersignatureuae · Member · May 6, 2026 at 4:43 am

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  We are currently facing an issue with updating the WordPress administration email.

  The existing admin email address is no longer active, as the employee who was managing it has left the company and we no longer have access or contact with them.

  We attempted to update the administration email from the WordPress dashboard. However, WordPress requires email verification, and no confirmation email is being received at the new email address. As a result, we are unable to complete the email change process.

  Important notes:

  • We still have full access to the WordPress admin dashboard.
  • We also have access to the domain and hosting.
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  elcristofue · Staff · May 6, 2026 at 9:42 am

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  Hi @highpowersignatureuae! Thanks for letting us know about this.
  
  To help us better understand the issue, could you please share the domain name of the site you’re referring to?

  Also, can you confirm if your site is hosted on WordPress.com?

  Once we have that information, we’ll be able to guide you more accurately.