Unable to connect to Jetpack. Debug Info Below
-
Debug Info
jQuery version: 1.12.4CLIENT_ID:
BLOG_TOKEN:
MASTER_USER:
CERT: 0
TIME_DIFF:
VERSION: 7.2.1:1554783383
OLD_VERSION: 7.2.1:1554783383
PUBLIC:
USER_ID: 1
USER_TOKEN: [this user has no token]
PHP_VERSION: 5.6.33-1~dotdeb+7.1
WORDPRESS_VERSION: 5.1.1
JETPACK__VERSION: 7.2.1
JETPACK__PLUGIN_DIR: /var/www/volumes/xvdg6/vhosts/stathanasiuspress.com/httpdocs/wp-content/plugins/jetpack/
SITE_URL: https://stathanasiuspress.com
HOME_URL: https://stathanasiuspress.com
PLAN: JetpackPlanfree— SYNC Status —
Jetpack Sync Full Status: `Array
(
[started] => Thu, 01 Jan 1970 00:00:00 +0000
[queue_finished] => Thu, 01 Jan 1970 00:00:00 +0000
[send_started] => Thu, 01 Jan 1970 00:00:00 +0000
[finished] => Thu, 01 Jan 1970 00:00:00 +0000
[sent] => Array
(
)[queue] => Array
(
)[config] =>
[total] => Array
(
))
`
Sync Queue size: 58
Sync Queue lag: 1 minute, 3 seconds
Full Sync Queue size: 0
Full Sync Queue lag: 0 seconds
Sync IDC URLs: {‘home’:’https://stathanasiuspress.com’,’siteurl’:’https://stathanasiuspress.com’,’WP_HOME’:”,’WP_SITEURL’:”}
Sync error IDC option: false
Sync IDC Optin: 1HTTP_HOST: stathanasiuspress.com
SERVER_PORT: 80
HTTPS: on
HTTP_X_FORWARDED_FOR: 119.93.138.186
REMOTE_ADDR: 119.93.138.186
PROTECT_TRUSTED_HEADER: falseTEST RESULTS:
FAILED TESTS!
test__check_if_connected: Jetpack is not connected.
Array
(
[0] => Array
(
[name] => test__check_if_connected
[pass] =>
[message] => Jetpack is not connected.
[resolution] => Please disconnect and reconnect Jetpack.
[group] => Array
(
[0] => default
))
[1] => Array
(
[name] => test__master_user_exists_on_site
[pass] => skipped
[message] => Jetpack is not connected. No master user to check.
[resolution] =>
[group] => Array
(
[0] => default
))
[2] => Array
(
[name] => test__master_user_can_manage_options
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[3] => Array
(
[name] => test__xml_parser_available
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[4] => Array
(
[name] => test__outbound_http
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTP
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[5] => Array
(
[name] => test__outbound_https
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTPS
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[6] => Array
(
[name] => test__identity_crisis
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[7] => Array
(
[name] => test__wpcom_connection_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
[8] => Array
(
[name] => test__server_port_value
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[9] => Array
(
[name] => test__wpcom_self_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
)
FAILED TESTS!
test__outbound_http: Your server did not successfully connect to the Jetpack server using HTTP
Array
(
[0] => Array
(
[name] => test__check_if_connected
[pass] =>
[message] => Jetpack is not connected.
[resolution] => Please disconnect and reconnect Jetpack.
[group] => Array
(
[0] => default
))
[1] => Array
(
[name] => test__master_user_exists_on_site
[pass] => skipped
[message] => Jetpack is not connected. No master user to check.
[resolution] =>
[group] => Array
(
[0] => default
))
[2] => Array
(
[name] => test__master_user_can_manage_options
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[3] => Array
(
[name] => test__xml_parser_available
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[4] => Array
(
[name] => test__outbound_http
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTP
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[5] => Array
(
[name] => test__outbound_https
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTPS
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[6] => Array
(
[name] => test__identity_crisis
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[7] => Array
(
[name] => test__wpcom_connection_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
[8] => Array
(
[name] => test__server_port_value
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[9] => Array
(
[name] => test__wpcom_self_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
)
FAILED TESTS!
test__outbound_https: Your server did not successfully connect to the Jetpack server using HTTPS
Array
(
[0] => Array
(
[name] => test__check_if_connected
[pass] =>
[message] => Jetpack is not connected.
[resolution] => Please disconnect and reconnect Jetpack.
[group] => Array
(
[0] => default
))
[1] => Array
(
[name] => test__master_user_exists_on_site
[pass] => skipped
[message] => Jetpack is not connected. No master user to check.
[resolution] =>
[group] => Array
(
[0] => default
))
[2] => Array
(
[name] => test__master_user_can_manage_options
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[3] => Array
(
[name] => test__xml_parser_available
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[4] => Array
(
[name] => test__outbound_http
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTP
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[5] => Array
(
[name] => test__outbound_https
[pass] =>
[message] => Your server did not successfully connect to the Jetpack server using HTTPS
[resolution] => Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
[group] => Array
(
[0] => default
))
[6] => Array
(
[name] => test__identity_crisis
[pass] => skipped
[message] => Jetpack is not connected.
[resolution] =>
[group] => Array
(
[0] => default
))
[7] => Array
(
[name] => test__wpcom_connection_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
[8] => Array
(
[name] => test__server_port_value
[pass] => 1
[message] => Test Passed!
[resolution] =>
[group] => Array
(
[0] => default
))
[9] => Array
(
[name] => test__wpcom_self_test
[pass] => skipped
[message] =>
[resolution] =>
[group] => Array
(
[0] => default
))
)
-
Hi there,
I would reach out to the Jetpack team to see if they can look into this issue for you:
Cheers,
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