Unable to contact support

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  globalfamilyenterpriseprogram · Member · Feb 15, 2021 at 9:53 pm

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  Hi – I am unable to update payment method and contact support. The screens are empty for both. There is no other way to contact support. Please help. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Feb 15, 2021 at 10:39 pm

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  You can update your payment method at https://wordpress.com/me/purchases

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  globalfamilyenterpriseprogram · Member · Feb 16, 2021 at 1:24 pm

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  that page won’t load. it’s a pulsing blank screen.

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  staff-mckluskey · Staff · Feb 16, 2021 at 2:22 pm

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  Hmm, everything works correctly on my end so, it seems to be a local issue. Could you please try clearing your browser cache? You can find here more information on how to clear the cache depending on your browser:

  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache.

  After that, try again to access https://wordpress.com/me/purchases/.

  Let us know if that worked.

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  globalfamilyenterpriseprogram · Member · Feb 16, 2021 at 3:43 pm

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  That worked. Thank you.