Unable to contact woocommerce support

• 

  lesmordusdecookies · Member · Dec 12, 2021 at 5:10 pm

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  Hello,
  I have connected my Woocommerce.com account to WordPress.com.
  I bought an extension on Woocommerce.com and when I click on the ‘Support’ tab, a message says ‘In order to access this section of your account please verify your email address.’ However, my email address has already been verified. I have disconnected and reconnected but the problem persists. Would you have a solution for me?
  Thanks :)

• 

  staff-totoro · Staff · Dec 12, 2021 at 7:23 pm

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  Hi there,

  It seems there is an account mis-match where this account is set to a different email address than your account on WooCommerce.com

  On our end I have re-synced your accounts, so that the Woo account uses the same email address as you have listed here: https://wordpress.com/me/account/

  Please try again to submit your ticket to WooCommerce here and if that gives you any further issues please let us know: https://woocommerce.com/my-account/create-a-ticket

  Thanks!

• 

  lesmordusdecookies · Member · Dec 12, 2021 at 7:57 pm

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  Thank you :)