unable to disconnect from websites

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  yogachix · Member · Mar 14, 2021 at 12:09 am

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  in my dashboard, i am unable to disconnect from any websites or delete them – i do not have any of the options to do so. please help!

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  staff-blorbo · Staff · Mar 14, 2021 at 12:15 am

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  What are the sites you’re trying to remove?

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  yogachix · Member · Mar 14, 2021 at 1:51 am

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  self-hosted

  there’s no way to disconnect – the sites are gone so there’s no way to disconnect from the host

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  staff-ozmodiar · Staff · Mar 14, 2021 at 3:55 pm

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  Hi,

  Have you tried following these instructions:

  https://wordpress.com/support/disconnect-jetpack-sites/

  That should let you disconnect those sites.

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  yogachix · Member · Mar 15, 2021 at 4:00 am

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  again, these options are not available to me even though i am the owner of these sites.

  They are not hosted by wordpress – they are self-hosted websites that no longer exist. But they are sites that are linked to my account.

  There is no way to get to the connection settings within wordpress or remove the connection because they are not wordpress hosted sites – they are LINKED

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  fstat · Staff · Mar 15, 2021 at 7:44 am

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  Hi there,

  What are the addresses of those sites so I can try and disconnect them for you?

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  yogachix · Member · Mar 15, 2021 at 7:50 am

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  thank you very much!

  These are self-hosted sites that need to be unlinked from my account. They are either deleted or now owned by someone else

  http://training.tery.com
  http://climb.tery.com
  http://readwritemakerepeat.org
  http://journal.tery.com
  https://www.teachmetoservebook.com/

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  fstat · Staff · Mar 15, 2021 at 7:52 am

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  I have disconnected those sites from your WordPress.com account. Let me know if there’s anything else I can help you with.

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  yogachix · Member · Mar 15, 2021 at 9:37 am

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  @fstat

  YOU. ARE. AWESOME.

  THANK YOU!

  But it looks like I have dupes?

  http://tery.com
  https://www.tery.com

  the correct one should be: https://www.tery.com

  thanks again – I really appreciate it

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  yogachix · Member · Mar 15, 2021 at 9:42 am

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  lastly, a strange error pops up that doesn’t allow me to adjust jetpack settings – it’s really weird

  I can’t adjust from
  (wordpress admin) https://wordpress.com/people/team/www.tery.com
  because all settings are disabled

  or from
  (site admin) https://www.tery.com/wp-admin/admin.php?page=jetpack#/dashboard
  where i get this message: Error updating settings. Api404Error

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  fstat · Staff · Mar 15, 2021 at 12:12 pm

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  But it looks like I have dupes?

  http://tery.com
  https://www.tery.com

  the correct one should be: https://www.tery.com

  Fixed it!

  lastly, a strange error pops up that doesn’t allow me to adjust jetpack settings – it’s really weird

  This looks like a connection issue. Please reconnect Jetpack by following this guide:

  Jetpack

  For further assistance regarding Jetpack, please post in their official support forum:

  https://wordpress.org/support/plugin/jetpack