Unable to edit pages

• 

  mycanyondental · Member · Jan 10, 2022 at 4:14 pm

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  When I try to edit a page, I receive this message:

  This page isn’t workingwww.mycanyondental.com is currently unable to handle this request.
  HTTP ERROR 500

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 11, 2022 at 2:19 am

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  Hi there,

  We can’t help directly because we don’t host mycanyondental.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically, our managed hosting is not capable of displaying those kinds of error messages, which is my clue that you might be hosted with another provider.

  The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks on that forums are familiar with error messages of this nature and inthe best position to help. You may also wish to contact Bluehost support as it’s possible they may offer in-house support for sites that they host as well.

  Hope this helps point you in the right direction!