Unable to find the setting tab on left hand side

  • Unknown's avatar
    lillyadamo · Member ·

    I am new to using wordpress and have been tasked to fix a family member’s business website as they’d like some changes to it. I have gotten access to the site and am able to edit it now but I need to change the homepage to another page that is published, but not coming up as the main page. I was doing some searching online and the posts pointed me into the direction of the setting tab on the left side of the screen. I unfortunately don’t see it. I was wondering if maybe the account I was given is not at a level where I’m able to make those changes.
    Also I’m getting a notice that says ‘This site may be a copy of WordPress with a different hosting service’ Is that affecting the ability to change which page is the main page? I know that the company hosting the website is no longer wordpress but I’m still able to edit through wordpress, or some form of it at least.

    Any help would be appreciated!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

    The reason why I ask is because I can see that lillyadamo.wordpress.com has a static front page.

    Once we know the URL, we’ll do our best to point you in the right direction.

  • Unknown's avatar
    lillyadamo · Member ·

    the url is https://aspireintegrativehealth.com/

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look. It appears the site is hosted with Go Daddy, so I would touch base with them:

    https://www.godaddy.com/help/contact-godaddy-customer-support-20320

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

    Thanks!

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