Unable to log in
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Hi,
I am trying to log in to my word-press to edit my website (www.brickhousebelles.com / Amberly London) , I recently changed my password but keep being told that my login attempt failed. I tried to reset the password twice, but have not received the reset email.
It appears that I might have two word-press accounts linked to my email. 1. this one that I am contacting you from – brickhousebells.wordpress.com which is a very old site that is no longer in use. 2. My new website Amberly London (URL: http://www.brickhousebelles.com).
I would like to:
1. be able to log in to my new WordPress account to edit Amberly London (www.brickhousebelles.com)
2. delete the old WordPress account that is no longer in use (brickhousebells.wordpress.com)Thanks
sterling
Site: http://www.brickhousebelles.com.
Correct account: Unknown -
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It seems that there is no way to contact WordPress directly to sort my issue out, so please email me with a response
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Hi there!
Let me clarify this. There is WordPress.com and WordPress.org, and they are two different entities.
We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.
You can find more details about WordPress.com and WordPress.org on this support page:
https://wordpress.com/support/com-vs-org/.
That said, on your account, there’s only brickhousebells.wordpress.com, and you can delete it as explained here:
https://wordpress.com/support/delete-site/.
To log into your new site, you will have to go to brickhousebelles.com/wp-admin and type in your credentials there.
If you’d like to connect that site to your WordPress.com account, you would need to install a plugin called Jetpack:If you need help with your new site, you can either contact your host or post to https://wordpress.org/support/forums/.
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