Unable to log in after reset

  • Unknown's avatar
    sabrinamillereef4130eff · Member ·

    I’m unable to connect to my domain. The password reset option allowed me to log in, but is asking me to create a new domain name rather than showing my existing one.

    Thanks

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Can you share the address of your site so that we can look into it?

    Thanks!

  • Unknown's avatar
    sabrinamillereef4130eff · Member ·

    Sure.. Its EstinaVinylCreations.co.uk

    When I mentioned reset, I used the Advanced WP reset plugin in an attempt to restore my site back to its original status.

    Thanks

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Thanks for the link! Your site at estinavinylcreations.co.uk is using the WordPress.org software and is hosted by Bluehost. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    Please contact Bluehost support to see if they are able to help you with this. If they have backups, they can restore the site to an earlier version. You can also post on the WordPress.org support forum here for suggestions: https://wordpress.org/support/forums

    For the future, we recommend using Jetpack Backup on WordPress.org sites which lets you keep regular backups of your site. You can restore to an earlier point of the site with just a click. Here’s more information about Jetpack Backup if you’re interested: https://jetpack.com/upgrade/backup/

    Regards

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