Unable to log into site

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  andrewromero5 · Member · Jul 14, 2022 at 5:32 pm

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  I can log into wordpress.com, and I can view the stats for 9to5google.com, but I’m unable to go into the editor and view posts. I’m locked out for whatever reason.
  Resetting my password via link sent to my email doesn’t work. The link expires immediately.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jul 14, 2022 at 8:44 pm

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  Hi there,

  We are not able to help directly with our VIP sites (which use a different infrastructure) but I can confirm that one of your colleagues has created a ticket with our VIP support team and we will be helping them there, which will also resolve your access issue.

  Also should you have issues in the future, for the best help you can contact VIP support directly by following the guide here: https://docs.wpvip.com/technical-references/vip-support/#h-contacting-vip-support

  Thanks!