Unable to log into the back end of my site using jetpack

  • Unknown's avatar
    yorkshirelass48 · Member ·

    Hi, I am unable to log into the back end of my site using the jetpack wordpress page. The wheel on top of the tab just keeps spinning and the page doesn’t load. This is causing me major issues as I cannot access my site to update it or post blogs using the new blocks function – which is what I’ve been using recently.

    Please help!

    Thank you.

    Jo Peirson

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/plugin/jetpack/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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