Unable to login(!!)

  • Unknown's avatar
    zitayiucs · Member ·

    Unable to logon WITH CLOUDWAYS using my email address ——-@—–.—
    – ALREADY tried reset password, NO confirmation email received even in junk mail
    – Already tried username —— didn’t work
    – Already verified my email address after registration

    Site: Unknown
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with CloudWays.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

    Your hosting provider’s support team may also be able to assist.

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