Unable to login to my admin account

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  vakshay359 · Member · Apr 11, 2023 at 8:38 am

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  Hi, I have not be able to login to my admin page. I am getting the below message.

  ‘Check if there is a typo in URL.
  If spelling is correct, try running Windows Network Diagnostics.
  DNS_PROBE_FINISHED_NXDOMAIN

  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Apr 11, 2023 at 2:07 pm

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  Hi there!

  Can you share the link to the site that you’re trying to log into?

  Thanks!

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  vakshay359 · Member · Apr 12, 2023 at 4:49 am

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  Hi Aisajib, The site is navarathnajewellers.com.

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  aleone89 · Staff · Apr 12, 2023 at 8:53 am

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  Hey there,

  Thanks for that additional information.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  The name servers of the domain are:

  1. ns1.dns-parking.com
  2. ns2.dns-parking.com

  I’d recommend reaching out to the domain registrar to make sure all is well with the domain.

  I hope this helps.