Unable to login to my website.

• 

  suegood · Member · Jan 18, 2021 at 6:13 pm

  • Copy link
  • Add topic to favorites

  I recently purchased a new laptop. As a result of the change over, I am not able to login it to my website. WordPress is treating me like a brand new customer without a website. My domain name works but I’m not able to login.

• 

  staartmees · Member · Jan 18, 2021 at 7:19 pm

  • Copy link

  What is the URL of your site?

• 

  suegood · Member · Jan 18, 2021 at 8:21 pm

  • Copy link

  The website is sue good.com
  The problem is with the login. I changed my password successfully but it doesn’t work with either my user name or email address.

• 

  staff-mckluskey · Staff · Jan 19, 2021 at 8:46 am

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  If you connected the site to WordPress.com via Jetpack, then you must have used a different email address as there are no sites under @suegood.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.