Unable to manage auto-renew settings

  • Unknown's avatar
    soundsofgravitycontact · Member ·

    I am trying to manage my auto-renew settings but when I go on to my account it says I have no billing history, no website and no purchases even though I just got a receipt on Feb. 13th for $114. Why is this happening?

  • staff-doublebassd · Staff ·

    Hi there,

    The account you are contacting us from isn’t associated with the upgrade purchases you made – it must be under a different WordPress.com account.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

    Thanks,

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