Unable to Pay for Upgrade

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  ethletenews · Member · Dec 7, 2020 at 2:05 pm

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  Hello, I am trying to upgrade my site from free and it continues telling me that payments are not allowed at this time. Why is this? Also when I go add a card, I get the error message ‘HYMNCA’ saying to contact support.

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  staff-ozmodiar · Staff · Dec 7, 2020 at 5:05 pm

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  Hello,

  I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you directly via email once they have had a chance to take a closer look at this issue. Thanks for your patience!