Unable to reach at my website

• 

  xceederindia · Member · Sep 29, 2021 at 8:09 pm

  • Copy link
  • Add topic to favorites

  I have a paid domain (www.xceedertec.com) that I have purchased from GoDaddy, which was hosted by WordPress (since September, 2020). But suddenly whenever I am trying to reach my website, it’s not allowing me to reach my site.
  Rather, it’s suggesting me to visit through ‘www.xceedertech.wordpress.com’ instead of ‘www.xceeder.com’
  How could I resolve this issue ? (You can once visit my website so that you will get the exact error)
  Please help me on this.

  Site: https://xceedertech.wordpress.com.
  WP.com: Yes
  Correct account: Yes

• 

  aisajib · Member · Sep 30, 2021 at 6:34 am

  • Copy link

  Hi there!

  I see that your site’s WordPress.com Personal plan and the Domain Connection have expired. That’s why the domain doesn’t load your WordPress.com site at the moment.

  Just to confirm, can you check https://xceedertech.wordpress.com/ and confirm that this is indeed the correct site that you want on your domain xceedertec.com?

  If it is the correct site, then you need to do the following:

  1. Go to https://wordpress.com/plans and upgrade your site to the Personal plan again.
  2. Follow the instructions here to connect your domain to your WordPress.com site again: https://wordpress.com/support/domains/connect-existing-domain/
  3. Finally, follow the instructions here to make your domain primary: https://wordpress.com/support/domains/#set-a-primary-address

  If you need help with the second and the third steps, we can help you. Please go to https://wordpress.com/help/contact after upgrading and we’ll get back to you via email.

  Let us know if you have more questions!