Unable to see this site

  • Unknown's avatar
    drsharmasunil · Member ·

    Hi. I needed help with my original website sunil-sharma.com. I am unable to login and see the pages where I can edit my website’s content. Please help me with it. It’s very urgent. Awaiting your positive response. Thank You.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Hi there,

    We can’t help directly because we don’t host sunil-sharma.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (Hostinger) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through Hostinger, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask Hostinger support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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