Unable to set up jetpack: "The required "secret_1" parameter is malformed."
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I need help with setting up jetpack on my site.
It was working originally, but I came to/wp-adminto see it telling me it was no longer able to connect. I made sure to disconnect the inaccessible site from my wordpresscom account, then attempted to set it up again.I deactivated, deleted, and reinstalled the plugin, but it is not working.
I’ve also already gone thru all of the options listed here: https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/, to no avail.Any help is appreciated
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The site in question is https://students.wiscmartialarts.com
I have it activated and running successfully on another site, https://wiscmartialarts.com
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If reinstalling Jetpack doesn’t work, there’s a couple more things you can try.
First, please install and activate this plugin:
https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zipOnce activated, it will remove any stale Jetpack data on your site. Deactivate the plugin, then try to connect again.
If that doesn’t work, please delete that plugin, then try installing and activating this one instead:
https://github.com/Automattic/jetpack-addons/archive/add/old-connection-flow.zipOnce installed, try to connect again. This plugin uses a slightly different connection flow, which may help with the issue you’re having. If successful, you can then delete that plugin.
If neither of those work, delete both of those plugins and let us know.
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Sorrowfully, neither plugin worked for me.
I’m still getting the same message at the “Set up Jetpack” page -
Hi there,
To confirm, I see that you mentioned you went through all the steps at https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/,
That included try activating a default theme, like Twenty Seventeen and then installing the plugin? If so, try installing https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip while having the default theme activated and finally installing Jetpack again to see if that makes a difference.
Site_URLandHome_URLare both usingHTTPSunder your account as well? -
I reactivated Twenty Seventeen, installed and activated the plugin you linked to, and then tried to install and activate Jetpack again. I still receive the same message.
Wrt
SITE_URLandHOME_URL, yes, they are bothHTTPS -
Are you running any security plugins that you could try disabling during the connection?
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EUREKA! That was the problem
I had initially looked at all my plugins and didn’t see any issues. After giving it a second look, I found a security-related one, deactivated it, and then was able to finish setting up Jetpack.Thanks for the suggestions and giving me a sanity check
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