unable to update certain pages – edit screen is blank

  • Unknown's avatar
    reganref · Member ·

    Hi, I work at a public library. Various staff have different levels of access to maintain various pages on our website. A few of us cannot edit our pages right now. The screen is blank when we try to bring up our pages.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @reganref WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

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