Unable to upgrade my plan

• 

  gabrielmaeztu · Member · Aug 4, 2018 at 7:39 am

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  I want to re-upgrade my plan (it got cancel because the bank considered the subscription a suspicious charge) but the plan management page doesn’t work. I get an error every-time I try to pay the chargeback and/or the new plan.

  I get a 400 error code in the console:
  {‘code’:400,’headers’:[{‘name’:’Content-Type’,’value’:’application/json’}],’body’:{‘error’:’not-applicable’,’message’:’This upgrade is not available for Jetpack site.’}}

  I tried from the mobile app, but I was unable too..

• 

  gabrielmaeztu · Member · Aug 4, 2018 at 7:43 am

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  I tried with PayPal, but i got a JS error…

  
  147.09c0a2d595df7f188812.min.js:79 Uncaught DOMException: Failed to execute 'postMessage' on 'Window': Symbol(react.element) could not be cloned.
      at x (https://wordpress.com/calypso/147.09c0a2d595df7f188812.min.js:110:45851)
      at t.default (https://wordpress.com/calypso/147.09c0a2d595df7f188812.min.js:110:48963)
      at V.<anonymous> (https://wordpress.com/calypso/build.84128acbb711719dbd2f.min.js:27:30957)
      at V.request (https://wordpress.com/calypso/build.84128acbb711719dbd2f.min.js:27:33138)
      at V.request (https://wordpress.com/calypso/build.84128acbb711719dbd2f.min.js:27:33742)
      at V.request (https://wordpress.com/calypso/build.84128acbb711719dbd2f.min.js:27:33392)
      at V.Object.assign.request (https://wordpress.com/calypso/47.187e1cecb0d655878a0e.min.js:1:23805)
      at V.t.default (https://wordpress.com/calypso/147.09c0a2d595df7f188812.min.js:110:104014)
      at i.post.i.put (https://wordpress.com/calypso/147.09c0a2d595df7f188812.min.js:110:102382)
      at L.paypalExpressUrl (https://wordpress.com/calypso/build.84128acbb711719dbd2f.min.js:27:13782)
  

• 

  fstat · Staff · Aug 4, 2018 at 2:02 pm

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  Hi there,

  I have contacted our Payments team to further investigate your chargeback issue. I’ll let you know as soon as I hear from them.

  Please be patient and let me know if you have any more questions.

• 

  fstat · Staff · Aug 6, 2018 at 9:39 am

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  Hi there,

  I have already restored your Business plan subscription since this is not a chargeback but a dispute inquiry from your bank. Can you please contact your bank and confirm to them that this charge is a valid one to prevent any potential chargeback from happening?

  Thank you!