Unable to upgrade plan

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  jinyinwf · Member · Sep 13, 2022 at 1:36 am

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  Hello,

  I’m having trouble accessing ‘upgrade plan’ page.

  Could help me out with this problem?

  Thanks!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Sep 13, 2022 at 8:22 am

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  Hello there,

  You should be able to access that page here: https://wordpress.com/plans/jinyinwf.wordpress.com

  What are you seeing exactly when you make an upgrade?

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  jinyinwf · Member · Sep 14, 2022 at 12:31 am

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  Hello Adam,

  Thanks for you reply.

  I’m able to access this page, but it is a blank page only with navigation bar above. Can you solve this problem for me?

  Thanks!

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  fstat · Staff · Sep 14, 2022 at 8:34 am

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  Hi, this looks like a browser issue as I’m able to load the plans page on my end. Here’s what you can try to fix it:

  * Clear your browser’s cache. This is a quick and well-known fix for when web pages don’t load properly. Here’s how to do it:

  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  * Try a different browser like Safari or Firefox.

  If the page still doesn’t load, just let me know, and I’ll be happy to help!