Unable to view themes

  • Unknown's avatar
    kashout · Member ·

    Hi, when I try to preview, download or edit themes, it only shows text previews and the theme does not show… I’m having a hell of a time trying to build my website. I’ve built another one in the past and it was super easy. I tried to click on support through my wordpress builder page and it wouldn’t show up :(

    Site: ishredd.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that you’re having trouble. :(

    Please note that your site at ishredd.com is using the WordPress.org software and is hosted by GoDaddy. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    I wasn’t able to check which theme you were trying as your site is behind a coming soon plugin, but generally speaking, you’d want to reach out to theme support for help with this. Different themes have different setup instructions so we can’t say for sure what they are for the particular theme you’re trying.

    If you are having issues with multiple themes — indicating it’s not a theme-specific issue — please post on the WordPress.org community support forum here: https://wordpress.org/support/forums

    Regards

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