unapproved credit card charge

  • Unknown's avatar
    fdb83 · Member ·

    worpress team,
    I just noticed 2 charges from wpcharge.com on my credit card, 20 Nov and Dec.
    Such charges have not been authorized and do not show in ‘billing’ menu in ‘manage purchases’ section.
    I have no sites and no open subscriptions with you: please send me back my money on my credit card within 5 days or I will legally charge you.
    This is not acceptable from such a website: please revise your customer policy asap.
    Waiting for your urgent feedback.
    fabio

  • staff-ozmodiar · Staff ·

    As you note, I am not seeing any sites or upgrades associated with the WordPress.com user account you are posting from. Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase an upgrade.

    However, we have a system set up for exactly this sort of situation:

    Why was I charged?

    Please give that a try and let me know if it is unable to track down the charges for you.

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