Unauthorised charge

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  baredesigncreative · Member · Jan 29, 2015 at 5:35 am

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  Hi there, I’ve had an unauthorised charge against my card for the year coming but was deleting the site

  The blog I need help with is: (visible only to logged in users)

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  baredesigncreative · Member · Jan 29, 2015 at 6:05 am

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  Can you please cancel the charge and close the site

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  baredesigncreative · Member · Jan 29, 2015 at 6:19 am

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  I’ve just cancelled the auto upgrade and cancelled the domain

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  rachelmcr · Member · Jan 29, 2015 at 12:10 pm

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  Hi there,

  The auto renewal for your Premium upgrade was still being processed, and the pending renewal charge is now cancelled. I removed the upgrades from your account and confirmed that the charge won’t go through.

  It may take some time for your credit card company to process the cancellation and remove the pending charge from your statement — if you have any concerns about that, your credit card company can give you more information about how long it will take for the pending charge to be removed from their end.

  Please let me know if I can do anything more to help!