Unauthorised payment

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  tessacator · Member · Dec 7, 2019 at 11:57 am

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  Hi, my bank account shows an unauthorised payment to yourselves from my account using an expired card. I didn’t make this transaction and would like you to trace the business account it was used for.

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  kokkieh · Staff · Dec 7, 2019 at 1:23 pm

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  Hi there,

  The WordPress.com account you’re using to post here was created an hour ago, doesn’t own any sites, and has never purchased anything from us.

  If you’re not sure what upgrade on which site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.