Unauthorised payment

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  ewawkrainiekangurow · Member · May 8, 2022 at 5:14 pm

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  Hello, I do not use wordpress anymore but I just found out that money is being withdrawn from my account (approx yearly). Theres no information in the wordpress payment history and i do not have a blog anymore and I do not understand how that can be happening. I have no subscriptions when i click on the manage subscription button and dont know what to do.

  I don’t have a site linked to this WordPress.com account

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  staartmees · Member · May 8, 2022 at 5:21 pm

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  If you don’t know what a billing is about, you can check it at https://wpchrg.wordpress.com/

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  staff-totoro · Staff · May 9, 2022 at 1:54 am

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  Hi @ewawkrainiekangurow

  I do not see any upgrades under your @ WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that your site is registered at WordPress.com but is under a different account and not your login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  Once you have gained access to the correct account we are happy to help you manage your upgrades and make any necessary cancellations, thanks!