Unauthorized Bill
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I have been billed for a website which is not mine. The website I was billed for had been transferred. I would like a refund, since I do not use the service, nor do I own the website I was billed for.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Do you know the upgrade and the site URL that the upgrade is connected to? Have you contacted the current owner of the site in regards to updating the payment information of the upgrade? If you are able to provide proof of ownership of the upgrade, we’d be happy to issue a refund. If you know the owner, I’d give them an heads up, however.
Please provide the upgrade info and we’ll get the process started. Thanks!
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The site that charged my card was transferred to someone else about a year ago. Therefore I have no access to the site and am unsure how I am being billed for it. I am not able to contact the previous owner; However the site billed to me was “https://polinabrazhnikova.com/”
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@mjoshua91 It looks like the charge was disputed. We aren’t able to offer a refund while it’s in dispute, but we’re happy to continue to help you sort this out.
Can you give more details about this?
The site that charged my card was transferred to someone else about a year ago.
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I contacted Paypal about the situation to dispute it as it was not an authorized transaction on my part. I no longer use services from WordPress and didn’t understand why I was billed for a website. However; After further reviewing the transaction I noticed I was being billed for a website I had transferred over months ago and contacted WordPress about the matter. I don’t understand why this was billed when I no longer have ownership of the site.
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@mjoshua91 how did you go about transferring ownership? Did you use these steps or another method?
https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/ -
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Hi there,
I just want to clarify something:
You are posting here as the username,
mjoshua91. This username has only ever owned one site on WordPress.com, http://nargizausmanova.wordpress.com, and has never bought anything from us.The site at https://polinabrazhnikova.com/, belongs to a different WordPress.com account,
lina0110. That is the account that originally created that site and purchased the domain upgrade, and there is no evidence that either the site or domain was ever transferred between different WordPress.com accounts.If you had another WordPress.com account, and you just turned over control of that account to someone else, that is not a transfer – we have no way of knowing which individual person has control over a particular account, and WordPress.com ownership is based on usernames only, so from our point of view there has never been a change of ownership for this site and upgrades.
Had you transferred the site and upgrades from one account to another account, your payment information would have been removed as part of the process. But if you just hand over an existing account to someone else, it’s the same as giving a stranger the keys to your home – they’ll be able to come in, eat the food in your fridge and run up your phone bill.
In that case, the billing agreement you made with us before handing the account over to the other person, still exists, and under that agreement we had your permission to renew the upgrades on the account. If you did not want that to happen, you could have disabled auto-renewal and removed your payment info from the account before handing over the account to someone else.
As @supernovia mentioned above, we cannot refund a charge that is actively being disputed. If you are willing to cancel the dispute, and then provide us with additional verification that you are indeed the owner of the card that was used to make that charge, we can refund your payment right away.
Otherwise you’ll have to wait for the dispute to run its course before you will receive your refund – this process can take eight to twelve weeks.
You can see our full policy on how payment disputes are handled on WordPress.com here:
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